Salesforce Service Cloud
Service Cloud
CRM / Salesforce / Service Cloud
Transform Your Customer Service with Salesforce Service Cloud
At EBA, we harness the power of Salesforce Service Cloud to elevate your customer service experience.
Service Cloud empowers your team to resolve issues faster, provide personalised support, and engage with customers across any channel.
With features like AI-driven case management, automated workflows, and integrated knowledge bases, your service team can deliver exceptional support that builds customer loyalty.
Engage with your customers on their preferred channels, from phone and email to social media and chat, all within a unified platform.
Leverage Salesforce Einstein to automatically prioritise cases, predict issues, and suggest solutions, helping your team resolve inquiries more efficiently.
Monitor key service metrics in real-time with dashboards tailored to your business needs, ensuring your team stays on top of performance goals.
As your business grows, Service Cloud scales effortlessly, allowing you to maintain high-quality support without missing a beat. Of course, Salesforce’s capabilities extend far beyond these highlights, offering a wide array of tools and features that can be customised to meet your unique needs.
Expert Implementation
Implementing Salesforce Service Cloud requires more than just technical know-how; it requires a strategic approach to ensure it aligns with your business goals.
At EBA, our team of Salesforce experts works with you to create a solution that not only meets your current needs but is also scalable for future growth.
We ensure that your Service Cloud implementation is seamless, efficient, and ready to deliver exceptional results from day one.
Ready to take your business to the next level?
- Account-Contact, and Case Management configuration via Salesforce's out-of-the-box features, along with 2 custom flow automations.
- 30 Days Delivery
- This package includes any standard Service Cloud module, up to 4 custom objects, and 4 automations(Flow or Apex) for streamlined operations.
- 60 Days Delivery
- This package covers any Service Cloud module, up to 8 custom objects, and 8 automations(Flow or Apex), ensuring a fully customised and future-proof solution.
- 90 Days Delivery
- This package is tailored for organisations with advanced, highly specific needs. Ideal for those requiring in-depth consultation, scalable architecture, or enterprise-grade enhancements.
- Delivery time and pricing varies