Salesforce recently unveiled its Foundations upgrade, which brings enhanced capabilities across its Sales, Service, Marketing, Commerce, and Data Clouds at no additional cost to its Enterprise licensed users. The initiative stems from the success of Salesforce Starter and Pro Suite, … Read More
Service Cloud
Choosing the Right Customer Service Channels
Choosing the Right Customer Service Channels IntroductionCustomer expectations are rapidly evolving, and delivering high-quality customer service is more important than ever. However, choosing the right customer service channels isn’t a one-size-fits-all decision. As businesses grow and diversify, they need to … Read More